Heads up! Due to exciting construction at our facility, all orders placed between 7/13 and 7/20 will leave the week of 7/27. Please email us at gifts@tavour.com if you have any questions or concerns. Cheers
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FAQ

Need help? We're here for you!

Shipping

  • What if I need to modify my order?

    Just shoot us an email at gifts@tavour.com. If your order has not been fulfilled yet we can update the shipping address or gift box type. Orders are fulfilled between 1 to 7 business days.

  • How long does it take for my order to arrive?

    Gift Boxes
    Orders leave our facility in Seattle within 7 business days. Once your beer has left shipping will take:

    East Coast: Approximately 7-8 business days
    Mid-West: Approximately 4-6 business days
    West Coast: Approximately 3-5 business days

    You will receive an email with your tracking information when it ships. We ship all boxes to local carriers in your region.

    Once your crate is scanned in and your assigned tracking information will activate the same day or next day. Most crates are delivered within a day or two after they are scanned in by your local carrier.

    Gift Cards
    Gift cards are mailed within one business day from our office in Seattle. They will then take around 5-7 business days to arrive depending on the location. Gift cards are mailed via standard USPS.

  • How does delivery work?

    An adult 21+ must be present to sign for the beer. We highly recommend that you have you have your beer delivered to a commercial address to reduce missed delivery attempts! Our carriers typically deliver during business hours Monday-Friday.

    The delivery was missed! What should I do?

    Most carriers attempt delivery 3 times. To contact your carrier, their information is listed on your tracking link provided by Tavour. If your local carrier has informed you that your crate has been 'Returned to Sender’ or ‘RTS', it is very likely that it actually hasn't been sent back to us, but stored in at the local carrier's main shipping hub. Please contact support@tavour.com for us to contact your carrier for re-delivery attempts.

    My order arrived damaged! What should I do?

    In the very sad case that your beers shows up undrinkable, contact us at support@tavour.com and we will replace the beer if possible or credit you! Please send us pictures of the damage so we can improve any issues in packing. We highly advise that you accept damaged packages from your carrier to prevent them from potentially getting sent back to us. This claim process can take 3-5 months and no party involved will be pleased. Plus, we want you to be able to enjoy the beers that weren't damaged!

    My order is lost! What should I do?

    Contact us at support@tavour.com and we will work with the local carrier to figure out what happened! In the unfortunate case that your beer is considered missing, we will send you a new order or refund in full.

    Why don't you ship to my state?

    Shipping beer is tricky and each state has it's own laws regarding out of state retailers shipping beer in. We wish we could ship to every state!

Cancellations

  • I want to cancel my order. Can I?

    If you would like to cancel an order, respond within 3 days of confirmation for a full refund. Order are confirmed via email. Orders can be cancelled up to 3 days at no extra cost. Orders beyond 3 days of confirmation cannot be refunded unless under extenuating circumstances, such as moving outside of our service area before your orders ship. In these cases, cancelled orders will only be refunded 50%.

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